Frequently Asked Questions
General information about consultations, case acceptance, pricing, confidentiality, and reporting.
CPI offers a complimentary 15-minute phone consultation, handled discreetly. Do not send highly sensitive personal information through an unsecured web form. A formal investigator-client relationship begins only after case acceptance and the required agreement or authorization.
No. CPI may decline matters that lack a lawful purpose, fall outside available resources or licensing, present conflicts, or cannot be performed safely and ethically.
Pricing depends on the type of case, location, urgency, hours, travel, records, databases, and other third-party costs. See the pricing guide for starting rates.
When appropriate to the engagement, clients may receive activity summaries, investigative reports, supporting documentation, photographs, or other case materials consistent with the agreed scope.
Locate requests require a legitimate purpose and screening. CPI will not assist with unlawful stalking, harassment, intimidation, retaliation, or unauthorized access to protected information.
Use the Client Portal button after your portal URL has been configured. The website package includes one editable portal link used site-wide.